Conversation design for an AI Chatbot
Augray is an XR-based solutions company building unique customer experience products. The company is headquartered in the US and has an office in Chennai. i-bot from Augray, is an Artificial Intelligence buddy, who is here to accompany you on your wellness journey. Apart from the chatbot and our team of mental health experts, the platform itself is designed to make health and wellness accessible for all.
Roles and responsibilities :
- ◉ Design effective, innovative, and delightful conversational experiences using user centric design methodologies
- ◉ Review the current state of our chatbot copy and conversational patterns
- ◉ Collaborate with product managers, engineers, product and visual designers, and researchers to design, implement, and iterate on intents
- ◉ Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form
- ◉ Create bot design documents, including bot personas, example dialogs, conver sation flow diagrams, error handling patterns
- ◉ Define the intent portfolio for natural language understanding and how it maps into conversation designs
- ◉ Master’s Degree in Psychology/ linguistics/ journalism, human-computer interaction / human factors or equivalent
- ◉ Background in Counseling Psychology is an advantage
- ◉ A strong analytical background
- ◉ Deadline & Goal oriented
- ◉ Must be a team player
- ◉ Portfolio of work you have done (writing samples, interface content, microcopy, or even style guides)
- ◉ 0 - 2+ years of conversation design, service design, interaction design, or UX design or relevant experience
- ◉ Experience in creating workflows, storyboards, user flows, and prototypes.
- ◉ Excellent written and verbal communication skills and presentation ability is a must Not mandatory but great to have a basic understanding of training NLU/NLP models.
Location: Chennai, Tamil Nadu, India